Last Updated: January 31, 2026
At Elmajd International, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our website https://elmajd-international.com or use our services, including browsing our natural products, placing orders for medicinal herbs, aromatic plants, dried fruits, preserved vegetables, or contacting us for inquiries. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Who We Are
Elmajd International is an Egyptian exporter specialized in high-quality, purely natural products sourced from the fertile lands of the Nile Delta and Fayoum. We offer sustainably sourced medicinal and aromatic herbs, freeze-dried and dried fruits, naturally preserved vegetables, fresh produce, spices, seeds, and related botanicals — processed with care using advanced methods like air-drying, freeze-drying, and natural preservation (no additives) to meet international standards for Europe, USA, Gulf, and other markets.
Our website is operated by the Elmajd International team for commercial and informational purposes.
For questions about this Privacy Policy, please contact us at:
Email: privacy@elmajd-international.com
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you interact with us.
2.1 Information You Provide
Website Interaction: When you contact us via forms or request quotes, we collect your name, email address, phone number, company name (if applicable), and any message details.
Orders & Purchases: When you place an order or request export quotations, we collect your name, billing/shipping address, email, phone, payment details (handled securely by processors), and order-specific information (e.g., product types, quantities).
Newsletter or Marketing: If you subscribe to updates about new natural products, harvest seasons, or promotions, we collect your email address and preferences.
2.2 Information Collected Automatically
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember preferences, or analyze site usage. Cookies may store limited session data.
Analytics: Through tools like Google Analytics (with IP anonymization where possible), we collect anonymized data about your device, browser, pages visited, and interactions to understand user behavior and improve our site.
Server Logs: We collect standard server logs, including IP addresses, access times, and request details, for security, performance, and troubleshooting.
2.3 Information from Third Parties
We may receive limited information from payment processors (e.g., transaction confirmations) or logistics partners when fulfilling orders, shared only as necessary and with your consent where required.
3. How We Use Your Information
We use your information to deliver, improve, and personalize our services, including:
Service Delivery:
Process inquiries, quotations, and orders for our natural herbs, dried fruits, preserved vegetables, etc.
Communicate order updates, shipping details, or product availability.
Provide export documentation or compliance info as needed.
Website Functionality:
Save preferences via cookies for a smoother browsing experience.
Analyze anonymized usage to optimize product pages and navigation.
Communication:
Respond to your inquiries or send order confirmations.
Share newsletters/product updates if you’ve opted in.
Security and Compliance:
Monitor logs to prevent fraud or security issues.
Comply with legal obligations (e.g., export regulations, tax requirements).
Improvement:
Use anonymized data to enhance our website and product offerings.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
Third-Party Service Providers:
Payment processors to handle secure transactions.
Analytics providers (anonymized data).
Shipping/logistics partners to fulfill orders.
Business Partners:
Certified labs or compliance bodies if required for phytosanitary/export certifications (with your consent where applicable).
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice to you.
Legal Requirements:
To comply with applicable laws, regulations, or legal processes (e.g., export controls).
To protect our rights, property, or safety, or that of our users.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience. Cookies are small text files stored on your device that help us:
Save your preferences (e.g., language or cart items).
Analyze website performance via Google Analytics.
Ensure secure access to order forms or checkout.
You can manage cookies through your browser settings or our cookie consent tool (if applicable). Disabling cookies may limit some website features. For more on Google Analytics, see Google’s Privacy Policy.
6. Your Rights and Choices
Depending on your location (e.g., EU, California), you may have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data, subject to legal obligations.
Restriction: Limit how we process your data.
Portability: Receive your data in a structured, machine-readable format.
Opt-Out: Unsubscribe from marketing emails or opt out of non-essential cookies.
To exercise these rights, email us at privacy@elmajd-international.com. We will respond within the legally required timeframe (e.g., 30 days for GDPR, 45 days for CCPA).
7. Data Security
We use industry-standard security measures to protect your information, including:
Encryption for data in transit and at rest (e.g., SSL/TLS for the website and checkout).
Secure servers and access controls to limit data access to authorized personnel only.
Regular security monitoring and updates.
In the unlikely event of a data breach, we will notify affected users and relevant authorities promptly, within the timelines required by law (e.g., within 72 hours for GDPR).
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
Inquiries/Orders: Retained for fulfillment and up to 7 years for legal/tax purposes.
Newsletter Subscriptions: Retained until you unsubscribe.
Analytics: Anonymized data may be retained indefinitely.
Legal Obligations: Billing information may be retained for up to 7 years to comply with tax laws.
You can request deletion of your data at any time by contacting privacy@elmajd-international.com.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, shipping carriers). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
10. International Data Transfers
As an exporter, your information may be processed in Egypt or other countries (e.g., for hosting, analytics, or payment processing). We ensure that any international transfers comply with applicable laws, such as GDPR’s standard contractual clauses where required.
11. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of significant changes via email or a website notice. Please check this page periodically for updates.
13. Contact Us
For questions, concerns, or to exercise your rights, please get in touch with us at:
Email: privacy@elmajd-international.com
Website: https://elmajd-international.com/contact/