Frequently Asked Questions

Got questions about our natural herbs, dried fruits, preserved vegetables, export process, quality, certifications, or ordering? We’ve got answers! Browse the FAQs below to learn more about our products, sourcing, shipping, and how we bring the pure essence of Egypt to the world. Can’t find what you need? Reach out via our Contact Us page.

1. General Questions

What is Elmajd International?

Elmajd International is an Egyptian exporter specializing in premium, 100% natural products — including medicinal & aromatic herbs, freeze-dried and air-dried fruits, naturally preserved vegetables, spices, seeds, and fresh produce. We source directly from the fertile Nile Delta and Fayoum regions and process with care to meet strict international standards.

Who can buy from you?

We supply importers, manufacturers, brands, wholesalers, food & beverage companies, herbal supplement producers, cosmetic brands, and distributors worldwide (Europe, USA, Gulf, Asia, etc.). Minimum order quantities apply — contact us for details. Per our Terms of Service, buyers must comply with import regulations in their country.

How do I get started?

Browse our product categories, submit an inquiry via our Contact Form, or email info@elmajd-international.com. We’ll provide quotations, samples (if requested), and next steps quickly.

Do you comply with international regulations?

Yes — all products meet EU, FDA, and Gulf standards. We provide full documentation: certificates of analysis, phytosanitary certificates, origin proofs, and lab test reports. See our Privacy Policy for data handling compliance (GDPR, Egyptian laws, etc.).

2. Products & Quality

Are your products 100% natural?

Yes — all products are free from artificial additives, preservatives, colors, or flavors. We use only natural processing methods (freeze-drying, air-drying, gentle preservation) to maintain purity and nutritional value.

Where do you source your products?

Directly from trusted farmers in the Nile Delta and Fayoum regions of Egypt — areas renowned for fertile soil and ideal climate for herbs, fruits, and vegetables.

Do you provide samples?

Yes, we offer product samples for serious buyers/importers. Contact us with your requirements (product type, quantity needed, destination) — shipping costs may apply.

What certifications do you provide?

We supply certificates of analysis, phytosanitary certificates, origin certificates, and lab test reports (pesticides, heavy metals, etc.) as required for export to EU, USA, Gulf, and other markets.

3. Ordering & Export

What is the minimum order quantity (MOQ)?

MOQ varies by product — typically 100–500 kg depending on the item. Contact us for exact MOQ, pricing, and availability for your needed products.

How do I place an order?

Submit your inquiry via our Contact Form or email sales@elmajd-international.com. We’ll send a proforma invoice with pricing, terms, and next steps.

What payment methods do you accept?

We accept bank transfers (T/T), letters of credit (L/C), and secure online payments (via processors). Payment terms (e.g., 30% advance, 70% before shipment) are stated in the proforma invoice.

How long does shipping take?

Delivery time depends on destination and shipping method (air/sea). Typical: 7–14 days by air, 3–6 weeks by sea. We provide tracking and work with reliable freight forwarders.

4. Shipping & Customs

Who handles customs duties and taxes?

The buyer/importer is responsible for import duties, taxes, VAT, and customs clearance in the destination country. We provide all required export documents to facilitate smooth clearance.

Do you ship worldwide?

Yes — we export to Europe, USA, Gulf countries, Asia, Africa, and more. Contact us with your destination for accurate freight quotes and compliance information.

What packaging do you use?

We use food-grade, export-compliant packaging (bags, cartons, drums) suitable for herbs, dried fruits, and vegetables. Custom labeling and private branding are available upon request.

5. Still Have Questions?

If your question isn’t covered here, we’re happy to help! Contact us via our Contact Form, email info@elmajd-international.com, or WhatsApp. We usually reply within 24–48 hours. Let us help you bring the best of Egyptian nature to your business! 🌿